OSU Computing Staff at HMSC :

Contact: email  hmscCS@oregonstate.edu 

  • Phone 541-867-0396
  • Office hours: 8-5(6) M-F
  • Emergency after hours support: 541-270-6996 (Dann)


Dann Cutter  Network Analyst II

    At HMSC since 1996, as the CS team lead and campus DCA, Dann handles all networking, access, IT administrative & security, purchasing, project assignment and special project evaluations.


Starting in June: Information Technology Consultant I

 

 


 

Service and Order Requests:

 

New or Departing Staff must check in/out PERSONALLY with HMSC Computer Services to ensure data retention and account access. 


 

Fees and Costs:


HMSC Computer Services must fully recover the costs of providing service. As such, the HMSC IT Committee reviews a budget yearly, and has asigned a fee schedule based on that cost recovery. HMSC administration provides 10% of budgetary support for administrative purposes as well.

 

  • The IT Fees are FTE based on an agreed formula, and run approximatedly $2000/FTE per year at HMSC. This breaks down for Account access, Desktop support, and Network access.
  • Users and groups are NOT limited to the number of machines they can use under this system, so labs can have supported as much research computing as they need.
  • Outside Groups are charged fees based on service recovery, which is based on request made during scheduling with the Director's Office.
  • The OSU FeeBook is the final authority on these fees: OSU FeeBook Please make sure to select 'Centers, Institutes and Programs' and 'Hatfield Marine Science Center'.
  • For questions regarding any fee, please call Computer Services at 541-867-0396 and speak with Dann.

 


 

Printing and Posters:


HMSC Computer Services and various groups offer a number of printers around the center. Printing is almost exclusivly done by IP, not a server, so direct communication with the printer is established. As such, it is the user's responsibility to ensure that if they have an errored job, they clear the printer. Contact HMSC CS for printer installation. 

Poster Printing is handled by the OSU Campus Student Multimedia Service Group. Information and ordering of posters can be found here: http://is.oregonstate.edu/academic-technology/sms/webform/print-order-fo...

Be sure to select your currect status on the right-hand side, as it affects rates for printing.

 

 


 

Hardware and Software Requirements:


Requirements: 

    ALL PURCHASES OF HARDWARE OR SOFTWARE SHOULD BE MADE THROUGH COMPUTER SERVICES!!!
  • Macs: All machines should be capable of running Mac OS 10.9. 
  • PCs: Must be able to run Windows 7 with 8 Gb of Ram. Must be a DELL computer unless you are bringing it from previous project. 
  • Printers: No inkjet printers are support.
  • Handhelds: Installation support only. iPhone support is available (as we both have one).
  • Exhibit or research: PLEASE include us in initial specifications! This will greatly help us support the machine.


Purchasing: 

    ALL PURCHASES OF HARDWARE OR SOFTWARE SHOULD BE MADE THROUGH COMPUTER SERVICES!!! (it is worth repeating!)
  • Macs: We buy minimum 24" iMacs or MacBook Pros currently. All machines will be required to buy AppleCare.
  • PCs: We generally buy a Dell preconfigured machine whcih greatly exceeds most users needs for most uses. All Dell laptops must come with Completecare. 
  • Printers: No inkjet printers are support.
  • Handhelds: Installation support only.
  • Exhibit or research: PLEASE include us in initial specifications! This will greatly help us support the machine.

 


 

FAQ about Computer Support at HMSC:

 

  • What are your hours again? 
    Dann works 0730 to 1600 and Shawn works 0900 to 1800. We try and stagger lunches, but frequently we are out 1300 to 1330. However, we are open 8 to 5, but if we are in the office we are glad to assist.
  • I stopped by your office but you weren't there? 
    Our jobs frequently necessitate that we are elsewhere fixing something  call us on our cellphones or send us an email and we'll get to you asap. Cell numbers are posted on our door.
  • What about weekends and evenings? 
    We will gladly assist an off-hours project, though it may incur a staffing charge to cover staff time. Also, Dann frequently needs to make changes to systems outside of common work hours. Announcements are generally sent, but off-hours work is common. Though he will try to assist with other matters at those times, he will likely be busy with the off-hours project.
  • Do you do special projects? 
    YES  both staff are glad to assist on special projects, and have very affordable rates and schedules. In the past such projects have included exhibit consultation and design, database design, research equipment setup, and workshop staffing.